FAQ
Find a selection of frequently asked questions, including diagrams and installation help.
- My fan keeps on working even after my unit reaches the set temperature, can I change that?
- I installed my unit in a rental house and would like to limit the temperature controls of my unit, how can I do that?
- My louvres won't close fully after I power off my unit, how do I fix that?
- Why is my outdoor unit freezing up?
- Which mounting bracket shown in the manual is actually the one for my unit?
- What are the dimensions of my indoor unit?
- What is the size of the duct adaptor needed for my Concealed Duct unit?
- I want to order a Multi-Zone unit, but I can't find the combination I need on your website?
- What are the dimensions of my outdoor unit?
- Can I set my unit's temperature lower than 62 °F?
- The line sets that came with my Multi-Zone system have a different size connector than what's on my outdoor unit, how can I connect them?
- How do I know what size unit my house needs?
- Do I need to do anything for my warranty to be valid?
- Up to what temperature can my Heat pump operate?
- What is the warranty on my unit?
- Does my system come with everything needed to connect power to my outdoor unit?
- My phone won't connect to my Smart Wifi kit, what can I do?
- How much refrigerant should I charge my system?
- Do I need to vacuum my system before installing it?
- Does my unit come pre-charged with refrigerant?
- What size line set do I need to get for my unit?
- How do I find out how to troubleshoot the error code on my unit?
- How do I maintain my mini-split?
- Where can I find the heating and cooling performance data for my unit?
- How do I properly vacuum my Senville unit?
- What is the minimum and maximum recommended lengths for my line sets?
- My unit goes into defrost mode frequently, is that normal?
- How much R410a refrigerant do I need to add in case the line set surpasses the pre-charged length?
- How can I order a replacement part for my unit?
- Why is my unit heating above or cooling below the set temperature?